Chronically Understaffed Austin 911 Call Center Can't Handle Peak Call Times
This is 911, can you hold please?
"...public safety issue everybody agrees on: When you call 911, you should not be placed on a 30-minute hold...."
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#ATown#BossBabesATX#peeonsomebody& Art Gallery(red) nights(sub)Tex1 House at a Time1 Stop Food Store1/4 Hora Project Space100 Congress Building100-200 block E. 4th Street101 by Teahaus1015 E. Yager Ln, #191101X FM107.9 KFAN-FM/KEEP FM1100 Warehouse1102 Gillespie Place1104 E. Sixth1109 E. 31st Street1123 S. Congress115 Austin Place11th & Waller11th and Congress11th Street Cowboy Bar12 Fox Beer Company1202 S. Congress1202 Travis Heights12th Night Austin12th Street Baptist Church12th Street Books12th Street Soular Food Garden12XU1300 E 4th St.132 Main Street134 E. Riverside13th Street Heritage House1400 Block of South Congress1405 W. 6th Street1417 French Bistro1427 Suffolk Dr.1501 E 6th1550 Gallery15th Street Cafe15th Street/Enfield Road1604 E. 11th St.1610 New York Avenue1710 Palma Plaza1776 Cheesesteak Co.1810 Club1848 Grand Oaks Farm1860 Pioneer Cabin on the River1883 Old Hwy 20, McDade TX 786501894 Private Pullman Palace Car1903 S. 1st1906 Gallery1st Evening Food St.1st Rate Fixtures2 Chairs Studio2 day postcards2 Dine 42 Wee Cottages Bed & Breakfast20/20 Art2020 Apartments2040 Gallery2047 S. Lamar212102 Fort View Rd2102 Tejas Drive21st & San Jacinto21st Street Co-op2200 S. Lakeshore Blvd.2209 S. First St.23rd Street Renaissance Artists' Market24 Blocks on 6th Street from Brazos to I-3524-Hour Fitness24/7 Cleaning Services2823 Manor290 Flea Market2924 Highway 21 E Paige, TX2DayPostcards.com2K Sports2nd Degree Black Sash Class of 20082nd Street District2nd Street Liquor2XL Swagger Brands, Inc.3 Graces Skincare & Spa3 J Ranch Bed & Breakfast300 Austin300 Bear Canyon Dr.311311 Club3137 Jazz Street3218 Hemlock Ave.3305 E. MLKABIA: 24-Hour FlowersTeahausThe 04 CenterThe 04 LoungeThe 13th FloorThe 18th Floor at Capitol Place
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March 17, 2023 News Feature by Maggie Q. Thompson
Given 911 Call Taker Shortages, When Should You Call 911?
A helpful flowchart to let you know when you're out of line
"...Austin's 911 dispatch center has been severely understaffed for months, with..."
March 17, 2023 News Feature by Maggie Q. Thompson
911, We've Got a Smoker
Austin's new smoking ordinance takes effect today
"...owners, bartenders, and doormen have been instructed to call 911 when encountering a smoker in their establishment? Well, they..."
Sept. 2, 2005 Music Feature by Darcie Stevens
'Round Rock 911'?
"...Sir, Reno 911!, Round Rock Police Department: No difference ["Cops Walk in..."
June 24, 2008 Postmarks
Type 911
New way to report crime
April 15, 2011 News Feature by Jordan Smith
If You Encounter This Guy, Call 911
Man confronted by voting officials when caught giving incorrect voting info
Oct. 20, 2008 News Post by Lee Nichols
Reno 911!: Miami
The gang from the Comedy Central show attend a national police convention in Miami Beach during spring break.
March 2, 2007 Movie Review by Marrit Ingman
The Call
Halle Berry plays a 911 phone operator who takes a call in which everything's on the line.
"...almost entirely on the telephone. Jordan (Berry) is a 911 operator confined to a cubicle as she attempts to..."
March 22, 2013 Movie Review by Leah Churner
Naked City
Case stems from Houston shooting death
"...its service does not include immediate access to traditional 911 emergency-number service. Abbott argues that the company's failure to..."
April 1, 2005 News Feature by Jordan Smith
Imagine
The music business in a post-911 world
"...try and talk to anyone about the music business post-911 -- the possibly chilling effects recent events may have..."
Nov. 30, 2001 Music Feature by Michael Bertin
Shell Shock
Open carry supporter posts 911 caller's personal info
"...is too. Why debate the wisdom of revealing a 911 caller’s identity? Just plug in the Second Amendment. There’s..."
April 29, 2014 News Post by Brandon Watson
Management
This romantic comedy about a saleswoman and her stalker strains credibility.
"...romantic comedy. We constantly wonder why Sue never calls 911 (or, at the very least, creates more boundaries) between..."
July 3, 2009 Movie Review by Marjorie Baumgarten
Balls of Fury
Goofy pingpong comedy gets by on the amiable nerd panache of chunky lead Dan Fogler.
"...script (co-written by Garant and Lennon, both of Reno 911!). The always reliable Hong is on board as the..."
Aug. 31, 2007 Movie Review by Marc Savlov
Let's Go to Prison
Bob Odenkirk directs this comedy written by the Reno 911! team, but consider this one disarmed and extremely pointless.
"...hand in Comedy Central's often brilliant cop comedy Reno 911!, Let's Go to Prison has the look and feel..."
Nov. 24, 2006 Movie Review by Marc Savlov
Volcano
"...Rodney King, racial inequality, sexism, the ineffectuality of the 911 system, and reams of very, very bad dialogue. So..."
April 25, 1997 Movie Review by Marc Savlov
Beverly Hills Cop III
"...in line to see that. In the meantime, call 911 on this cop disaster...."
May 27, 1994 Movie Review by Marjorie Baumgarten
Man Bites Dog
"...trend of reality-based television shows such as COPS, Rescue 911 and others, Man Bites Dog follows the self-reflexive exploits..."
April 2, 1993 Movie Review by Marc Savlov
Austin Police Officer Shot and Killed During SWAT Call
Three others left dead, another officer injured but stable
"...in the line of duty Saturday morning, following a 911 call that turned into a deadly SWAT standoff which..."
Nov. 11, 2023 News Post by Austin Sanders
To Keep Teens Out of Jail, Travis County Pilots First of its Kind Program for Those Accused of Assaulting Caregivers
Kids in the program get resources to stabilize
"...Teen throws phone at Mom, bruising her. Mom calls 911. Should that teen go to prison?..."
Nov. 8, 2023 News Post by Maggie Q. Thompson
Firework Thrown at Local Gay Bar Unsettles Community
Despite rumors, the Iron Bear asks patrons to not panic
"...the Austin Police Department’s failure to investigate despite a 911 dispatcher’s promise to send an officer to the city’s..."
June 28, 2018 Qmmunity Post by Sarah Marloff
Support Our Troops – Plink a Quarter in Their Cup
ACLU firebrand Debbie Russel on homeless vets in Austin
"...correct a participant for touting that everyone should call 911 to report panhandlers (since the act of panhandling is..."
Aug. 20, 2008 News Post by Wells Dunbar
WilCo Constable Lawsuit: Crying wolf ... and mayhem
Courthouse dogs bark that Constable Gary Griffin may have broken law by including mental-health-call-related 911 logs as evidence in his civil case against county
"...Griffin may have broken the law by including mental-health-call-related 911 logs as evidence in his civil case against the..."
Dec. 22, 2006 News Feature by Patricia J. Ruland
The Opportunity to Reimagine Public Safety Is Here Right Now. Will Austin Take It?
“We want everything that can be done outside of the police, to be done outside of the police.”
"...Communications Department, created last week to take over the 911 call center. These two decouplings, discussed for years and..."
April 30, 2021 News Feature by Brant Bingamon
Naked City
The State of the State, Sanders lawsuit, and more
"...was a binding settlement agreement. – Jordan Smith Hello? 911? Anybody there?..."
Feb. 11, 2011 News Feature
Communication Breakdown
The city's plan to implement a radio system is turning into a long, high-dollar project
"...regional "partners" to drop out of the Austin-Travis County 911 RDMT Coalition (RDMT stands for Radio, Dispatch, Mobile data,..."
Dec. 10, 1999 News Feature by Jordan Smith
Mental Health Crisis Plan Still Lags Behind Austin’s Needs
Trying to change how the emergency response apparatus handles mental health calls
"...professionals. The six recommendations, based on an analysis of 911 calls from 2016-18, include better training for 911 call..."
July 17, 2020 News Feature by Austin Sanders
Sony CDs Busted by AG
AG reaches settlements with Sony BMG and Internet-based digital-phone provider Vonage Holdings Corp.
"...its service did not include immediate access to traditional 911 emergency-number service. According to Abbott, Vonage (and other similar..."
Dec. 29, 2006 News Feature by Jordan Smith
When Is a Lie Not a Lie?
When an APD officer does it, it's a lie. When a
supervisor does it ...
"...profession" – when he failed to report an officer-involved 911 call and then falsified a government document in order..."
Jan. 21, 2005 News Feature by Jordan Smith
Love Your Television
"...slip one day that I was an avid Rescue 911 viewer, my writing professor looked at me as if..."
March 12, 1999 Screens Column by Belinda Acosta
Headlines / Quote of the Week
"...911, Please Hold: A special report found that during busy..."
